Mental health care responsiveness: a qualitative study of service users' expectations using WHO responsiveness concept in Tehran, Iran
نویسندگان
چکیده
Social Determinants of Health Research Centre, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran. Umeå International School of Public Health, Department of Public Health and Clinical Medicine, Umeå University, Umeå , Sweden. Department of Social Work, Umeå University, Umeå , Sweden. Social Determinants of Health Research Centre, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran. Department of Social Welfare Management, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
منابع مشابه
Testing the WHO responsiveness concept in the Iranian mental healthcare system: a qualitative study of service users
BACKGROUND Individuals' experience of interacting with the healthcare system has significant impact on their overall health and well-being. To relate patients' experiences to a common set of standards, the World Health Organization (WHO) developed the concept of health system responsiveness. This study aimed to assess if the WHO responsiveness concept reflected the non-medical expectations of m...
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BACKGROUND Mental disorders are known to be an important cause of disabilities worldwide. Despite their importance, about two thirds of mentally ill people do not seek treatment, probably because of the mental health system's inability to decrease the negative side effects of the interaction with the mental health services. The World Health Organization has suggested the concept of responsivene...
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As explained by the World Health Organization (WHO) in 2000, the concept of health system responsiveness is one of the core goals of health systems. Since 2000, further efforts have been made to measure health system responsiveness and the factors affecting responsiveness, yet few studies have applied responsiveness concepts to the evaluation of mental health systems. The present study aims to ...
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BACKGROUND Responsiveness is an indicator by WHO to evaluate the performance of health systems on nonmedical expectations of consumers. This study measures the health system responsiveness and the factors affecting responsiveness in Iran health system. METHODS World Health Survey (WHS) questionnaire was used to collect data on a two-stage cluster sampling in 17th District of Tehran in 2003. O...
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Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality. Method: In this descriptive cross-secti...
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